I cannot login to the PBGO Roku app
Please be advised that we are aware of a systemic Roku login issue. The issue is a result of asynchronization between the passwords used for Pure Barre apps and Roku. Rest assured, we are working on a permanent solution to this problem. At this point in time, we do not have a firm release date to address the issue.
However, in the interim, you do have several options:
- You may submit a ticket to our support desk and request that a manual Roku password be created for you. Please note this password will be specific to Roku only, and will not change your Pure Barre app password.
- Suspend your subscription.
- Utilize your subscription on purebarre.com, the Pure Barre IOS app, the Pure Barre Android app, and mirror content from a mobile app to your TV.
We thank you for your patience and look forward to providing a resolution date as soon as possible.
I'm logged into the app but can't access content
GO access is tied to your email address. You can login and access GO content using any profile with the email address you subscribed with. To login to a different profile: Mobile App 1. Navigate to the stacker menu 2. Click downward arrow in the top ...
I signed up for a trial but can't login?
GO requires a profile. If you already created a profile, use the steps below. If you have not, you can create one by visiting your brand's website and selecting Sign In > Create an Account. To begin, choose your brand's reset password tool: Pure ...
Retrieve your username or password
Your GO subscription is linked to your email. You must also create a user profile in order to login to our app and access GO. It’s possible, depending on how you purchased your subscription, to have a subscription but not a profile. To fix login ...
How to Sign-In and Sign-Out
SIGN-OUT Mobile App 1. Navigate to the stacker menu 2. Click downward arrow in the top right 3. Click Sign Out Online 1. Click Sign Out in the top right corner of the screen SIGN-IN Mobile App 1. Click Get Started 2. Select a Studio (if you are not a ...
Can I use GO™ if I'm outside the United States?
Yes! The GO™ subscription can be purchased anywhere via the web or in the app within the US. Please note that the app can only be downloaded in the US but used anywhere.